1. About VELPAW

VELPAW is a pet care brand dedicated to providing thoughtfully selected products for the everyday care, grooming, hygiene, and comfort of pets. We strive to maintain high standards of quality, safety, reliability, and customer satisfaction in every product we offer.

All products available on this website are intended for personal pet care use unless otherwise stated.

2. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any services provided by VELPAW, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Cancellation Policy.

If you do not agree with these terms, please discontinue the use of our website immediately.

3. Eligibility

To place an order through our website, you must:

• Be at least 18 years of age, or
• Access the website under the supervision of a parent or legal guardian.
• Provide accurate, complete, and up-to-date information during checkout.

VELPAW reserves the right to refuse service or cancel orders if any information provided is found to be false or misleading.

4. Product Information

We make every effort to display accurate product descriptions, ingredients, usage instructions, packaging details, and product images on our website.

However:

• Product images are for representation purposes only.
• Actual product packaging may vary slightly due to manufacturing or packaging updates.
• Product colour, texture, fragrance, or appearance may vary slightly.
• Product availability may change without prior notice.
• Customers should follow the usage instructions mentioned on the product packaging.

Minor variations in colour, texture, fragrance, or appearance shall not automatically be considered product defects.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as mentioned on the product page.

VELPAW reserves the right to:

• Modify product prices without prior notice.
• Correct pricing errors.
• Change offers, discounts, or promotional prices.
• Cancel orders affected by technical or pricing mistakes.

If an order is cancelled due to incorrect pricing, any payment received will be refunded in accordance with our Refund Policy.

6. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.

An order is considered confirmed only after:

• Successful payment for prepaid orders, or
• Successful order verification, where applicable, and
• Confirmation from VELPAW.

We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, incomplete customer information, or violation of these Terms & Conditions.

7. Payment

We accept secure online payments through trusted payment gateways. Accepted payment methods may include UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery, where available.

VELPAW does not store customers’ payment card details on its servers.

8. Shipping & Delivery

Orders are processed within the timelines mentioned in our Shipping Policy. Delivery timelines may vary depending upon customer location, courier partner availability, weather conditions, public holidays, natural disasters, or government restrictions.

VELPAW shall not be held responsible for delays caused by courier partners or circumstances beyond our reasonable control.

9. Cancellation

Orders may be cancelled only before dispatch. Once an order has been packed or shipped, cancellation requests may not be accepted.

VELPAW reserves the right to cancel any order if payment fails, the product becomes unavailable, incorrect pricing is detected, or fraudulent activity is suspected.

10. Return & Replacement

For hygiene and safety reasons, returns may not be accepted for pet care products that have been opened, used, or partially consumed.

Customers may be eligible for a replacement if:

• A wrong product is delivered.
• The product is damaged during transit.
• The packaging is severely damaged.
• The product is leaking or broken upon delivery.
• The product is defective or unusable upon arrival.

Customers must notify us within 24 to 48 hours of delivery by sharing clear photographs of the product, packaging, and shipping label. Approval of replacement requests shall be subject to verification by the VELPAW support team.

11. Product Usage & Storage

Customers are advised to use pet care products strictly according to the usage instructions mentioned on the product label or packaging.

Products should be stored in a cool, dry place away from direct sunlight, excessive heat, moisture, and the reach of children and pets unless the product is specifically intended for their use.

VELPAW shall not be responsible for product quality issues resulting from improper storage, incorrect usage, mishandling, or misuse after delivery.

12. Intellectual Property

All content available on this website, including but not limited to the logo, brand name, product images, product descriptions, website design, graphics, text, icons, and videos, is the exclusive property of VELPAW and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

13. User Responsibilities

Users agree that they will not provide false information, use the website for unlawful purposes, attempt to hack or disrupt website operations, upload malicious software, or violate applicable Indian laws while using the website.

Users should also ensure that pet care products are used responsibly and according to the instructions provided on the packaging.

Violation of these terms may result in suspension or permanent restriction from using our services.

14. Limitation of Liability

VELPAW shall not be liable for any indirect, incidental, consequential, or special damages arising from delivery delays, website downtime, product availability, technical issues, courier delays, incorrect product usage, or customer misuse of products.

Our maximum liability shall be limited to the value of the purchased product.

15. Privacy

Your privacy is important to us. Personal information collected during your use of this website is governed by our Privacy Policy. By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

16. Third-Party Services

Our website may contain links or integrations with third-party services such as payment gateways, courier partners, analytics providers, and other service providers.

VELPAW shall not be responsible for the content, privacy practices, or services provided by third-party platforms.

17. Force Majeure

VELPAW shall not be held responsible for delays or failure in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, fire, government restrictions, pandemics, war, labour strikes, or transportation disruptions.

18. Modification of Terms

VELPAW reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions shall become effective immediately upon publication on this website. Customers are encouraged to review these Terms periodically.

19. Governing Law & Indian Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to the use of this website, purchase of products, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Patna, Bihar, India.

By using this website, you expressly agree to submit to the jurisdiction of these courts.