1. About VELPAW

VELPAW is a dedicated Indian pet wellness brand offering 100% lick-safe, vet-approved, and premium grooming and healthcare solutions for dogs and cats. We uphold strict transparency standards and adhere to all applicable Indian data protection laws.

2. Information We Collect

To deliver orders seamlessly and tailor product recommendations for your pets, we may collect personal and transactional data.

This information helps us recommend the right lick-safe formulas, fulfill deliveries on time, and handle support requests efficiently.

3. Secure Payment Handling

All transactions are processed through certified, PCI-DSS-compliant Indian payment gateways.

4. Automatically Collected Device & Usage Data

When you visit the VELPAW store, certain technical parameters are logged automatically:

• IP Address and network details
• Browser version and device type (Mobile/Desktop)
• Operating System
• Viewed pet product pages & navigation paths
• Time spent evaluating products
• Referring links and ads

This diagnostic data helps us optimize store speed, refine catalog navigation, and maintain high digital security.

5. Cookies & Tracking Technologies

We utilize cookies, local storage, and similar web beacons to enhance your shopping experience.

You can disable cookies in your browser settings, though doing so may disrupt features like cart recovery and saved profiles.

6. How We Use Your Information

The information gathered is strictly used for legitimate business and fulfillment purposes:

• Fulfilling pet care orders and processing refunds
• Dispatching parcels through trusted logistics partners
• Providing customer service and tracking updates via SMS/WhatsApp
• Personalizing pet grooming recommendations
• Preventing fraudulent checkouts and unauthorized transactions
• Complying with statutory accounting and tax regulations

We collect only the minimum necessary data needed to serve you and your pet effectively.

7. Pet Care Newsletters & Promotional Alerts

With your consent, we may send periodic updates via email, SMS, or WhatsApp regarding:

• New vet-approved product launches
• Seasonal grooming tips and pet care routines
• Exclusive discounts, flash sales, and bundle offers
• Order replenishment reminders

You can opt out of marketing messages at any time using the "Unsubscribe" link in our emails or by contacting our support team.

8. Data Security & Storage

VELPAW employs technical and operational safeguards against:

• Unauthorized account access
• Data interception or theft
• Server leaks and unauthorized disclosures
• Malicious alteration or data loss

While we maintain SSL encryption and standard safeguards, no internet transmission is 100% invulnerable. We advise keeping your store credentials private.

9. Third-Party Data Sharing

We do not sell, rent, or monetize your or your pet's information to data brokers or third parties.

All partners are contractually bound to use your data solely for fulfilling their operational obligations.

10. Third-Party Links & Services

Our storefront may integrate third-party services such as courier tracking portals, analytics dashboards, and social channels. These external entities operate under their own privacy disclosures, and VELPAW holds no liability for their independent policies.

11. Data Retention Policy

Customer and order details are retained as long as your account is active, or as required to comply with financial audits, tax obligations, and dispute handling. Inactive accounts and stale data are routinely purged or anonymized.

12. Age Eligibility

Our website is designed for adults aged 18 and older. We do not intentionally collect data from minors. If you believe a minor has submitted personal data to VELPAW, notify us immediately for prompt deletion.

13. Your Data Rights

As a valued customer, you hold the right to:

• Request access to the personal data we store about you
• Correct outdated address or contact numbers
• Request deletion of your profile (subject to legal obligations)
• Revoke consent for marketing and newsletter distributions

To exercise any of these rights, send a written request to our support desk.

14. Privacy Policy Revisions

VELPAW reserves the right to revise this Privacy Policy to reflect updated compliance regulations or operational adjustments. Any changes take effect immediately once published here.