Shipping Policy

Last Updated: September 2026

At VELPAW, we are committed to providing gentle, reliable, and thoughtfully selected 100% lick-safe & vet-approved pet care products for your furry friends. Every order is carefully processed, packed, and dispatched with utmost love and care to ensure your pet’s essentials reach you safely.

This Shipping Policy outlines terms related to order processing, shipping timelines, delivery, shipping charges, and handling. By placing an order with VELPAW, you agree to the conditions mentioned below.

1. Shipping Coverage

VELPAW currently delivers pet care essentials across all serviceable PIN codes within India.

❌ No International Shipping

At this moment, we do not ship pet products internationally. Orders placed for delivery addresses outside India cannot be fulfilled.

Any future expansion into international shipping will be reflected and announced on this page.

2. Order Processing & Safety Checks

Because pet safety and hygiene come first, every order goes through stringent fulfillment checkpoints:

Fulfillment Checkpoints:

Order and prescription/requirement validation (where applicable)
Payment & fraud verification
Pet safety, tamper-proof seal & expiration check
Protective packaging for liquids, balms, and fragile items
Courier handover & dispatch

Orders are typically dispatched within 1–2 business days.

Orders placed on Sundays or public holidays will be dispatched on the next working day.

3. Estimated Delivery Timelines

Delivery speed depends on your delivery location and courier network accessibility.

Estimated timelines for pet deliveries:

Metro Cities: 2–4 Business Days

Tier 2 & 3 Cities: 3–6 Business Days

Rest of India / Rural: 5–8 Business Days

ℹ Courier Estimates

Timelines are estimates provided by logistics partners and may occasionally vary due to external transit bottlenecks.

4. Shipping Charges & Free Delivery

Applicable delivery fees are calculated based on weight and destination, clearly visible at checkout before payment.

🐾 VELPAW Shipping Perks

Enjoy Free Standard Shipping on eligible minimum cart values and exclusive promotional discounts across our pet grooming and care ranges.

Offers and shipping thresholds may change based on ongoing seasonal campaigns.

5. Order Tracking & Notifications

Once you place your order, instant confirmation is sent via email, SMS, or WhatsApp.

Within 24 hours of package dispatch, you will receive a tracking link with the Airway Bill (AWB) number to monitor your package in real-time.

If your tracking link is inactive after 48 hours, reach out to our pet support team immediately.

6. Delivery Process

Logistics partners make up to 3 delivery attempts before marking a shipment for return.

To ensure uninterrupted deliveries:

Provide a complete shipping address with landmark and accurate 6-digit PIN code.
Ensure an active primary mobile number is provided for OTP/call confirmation.
Ensure someone is available to collect the parcel, especially for liquid grooming solutions.

7. Address Discrepancies

Customers must verify address accuracy before completing checkout.

⚠️ Address Policy

Incomplete or inaccurate addresses leading to failed delivery, package rerouting, or return-to-origin (RTO) will require re-shipping charges paid by the customer. VELPAW is not liable for orders misdelivered due to faulty address submission.

8. Damaged, Leaking, or Tampered Packages

We pack our bottles, tubs, and pet treats with utmost care. However, if transit damage occurs:

⚠️ Transit Damage Protocol

Do not accept the parcel if the outer box is completely crushed or opened.
Take clear photos and unboxing videos immediately upon delivery.
Contact our helpline within 24–48 hours with your Order ID and photographic evidence.

Our team will verify the case and arrange a speedy replacement in accordance with our Return & Cancellation Policy.

9. Cash on Delivery (COD)

COD may be supported for select PIN codes and minimum order values.

VELPAW reserves the right to restrict or withdraw Cash on Delivery facilities for addresses with multiple prior delivery refusals.

10. Force Majeure & Unexpected Delays

Deliveries may encounter unforeseen delays due to natural disasters, adverse weather conditions, regional lockdowns, or regional transport union strikes. In such circumstances, our priority is safe transit, and we appreciate your patience.